What are my payment options?
We accept Visa, MasterCard, American Express, Discover, and PayPal

Error in my book, now what?
If you receive your order and there is an error, we will replace it free of charge, if the error is on our part. Unfortunately, we cannot do the same if the error is on your part; we will re-print your book for a small fee in that case. The exact information that you type in is used to process your order! To prevent errors proof read your data!

Can you put more than one name in the Personalized Music CD?
No, the technology doesn't allow for that.  We can only add one name per music CD.

Can you put more than one name in the Personalized Books?
No, the story is woven around only one child as the star.  You can, however, add up to three
additional names that will appear on 2 to 5 pages of the book depending on which title is
chosen.  We cannot change the pronouns (only "he" or "she", no "they".)

Can you put more than one child in the Cartoon Videos?
Unfortunately not, the technology only allows for one child per video.

What personalized information do you need?
The child's first and last name, nickname if one is used ( Note: if nickname is given it is used throughout the entire story), hometown, name of up to three friends or relatives, dedication, date gift to be given, and the gift givers name. The correct form for each individual book will ask you for the proper information for that specific book or product when you are ordering.

Do you use an Ink Jet or Laser printer to make the Personalized Books?
We use a Laser Printer to print all of our books . The print will never smear or fade.

Can you make my child a Personalized Music CD if their name isn't on the list?
Sorry, no. The music CDs are professionally sung in a recording studio, not computer
generated (which explains the wonderful quality). Your child' name must have been recorded in
advance.

Can you add my child's name to be recorded?
We can submit a request to the manufacture to add your child’s name to the next round of recording session that will take place. Otherwise, it is cost prohibitive and must be requested by many.

How long will it take to ship my order?
All music CDs and personalized Books are usually shipped within 3 – 7 business days (but can vary during the holiday season). DVDs production time can vary, ranging from 2-4 weeks! Production time for PHOTO personalized items begins once an acceptable photo is received, NOT the date the order is placed.

What are your shipping charges?
We ship via USPS.NOTE: Select products have higher ship rates!

Do you accept international orders?
No, at this time we do not ship internationally.

Do I pay sales tax?
Only New Jersey residents will be charged sales tax at a rate of 7%.

I want to place my order by mail, can I do this?
Absolutely, if you prefer to place your order via mail, fill out the contact us form and request and order form. We can fax it or email it to you as well. Please proof read your information and mail it back along with your payment information to:

Kids That Smile LLC
P.O.Box 1127
Jackson, NJ 08527

Still have questions?
Please feel free to contact anyone on our staff with your questions! You can do this by sending an e-mail to:info@kidsthatsmile.com or call us at 877-284-3745